Consulting · AI Operations · CX Strategy
Helping high-growth technology companies scale customer experience, deploy AI operations, and build organizations that drive revenue.
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About
Doron Pryluk holds an Associate's degree with a Capstone Project in Economics from Columbus State Community College (CSCC) as an Ohio State transfer student. He later earned his Bachelor's degree in Business Administration from Reichman University and a Master of Science in Organizational Consulting from Tel Aviv University's Leon Recanati Graduate School of Business.
Doron has been building and scaling technology companies since 2010, holding executive leadership roles at Wix, Guesty, GlassesUSA.com, Atera and Colleen AI, which was successfully acquired by Entrata.
Most recently, he served as Chief Operating Officer at Quack AI, where he helped scale the company from zero revenue to $1M ARR and led the organization through a successful acquisition by AUI: his second AI company exit as COO.
Doron is currently the Director of Customer Care Strategy at Payoneer, where he focuses on customer operations strategy, AI-driven service transformation, and scalable global support infrastructure.
He is also an incoming Visiting Fellow at the MIT Sloan School of Management, where his research interests focus on AI, operational transformation, and the future of AI-driven customer experience.
Doron is an alumni of the Hoffman Kofman Foundation's Executive Excellence Program, an executive development initiative designed for senior leaders in Israeli corporates, led by Prof. Fred Kofman (former VP at Google and LinkedIn) and supported by Reid Hoffman (LinkedIn co-founder). The program emphasizes conscious leadership, integrating business acumen with personal development through emotional intelligence, mindfulness, and values-driven leadership.
Alongside his executive work, Doron advises and consults high-growth technology companies on customer experience, AI operations, organizational scaling, and operational strategy. His consulting clients have included Fiverr, Lusha, Artlist, accessiBe, Tailor Brands and additional high-growth technology companies.
Doron also teaches Customer Experience and Success at Reichman University, bringing hands-on operational leadership and real-world AI implementation experience into the classroom.
Education

Ohio State University
On Stage
Doron speaks at industry conferences and corporate events on AI-driven customer operations, scaling organizations, and the future of customer experience.

Delivering a keynote on AI-driven customer experience transformation at an industry conference.

Speaking at an international tech conference on scaling operations and organizational growth.

Leading a corporate workshop on building customer-obsessed organizations and operational excellence.

Panelist discussing the future of AI in customer success and the evolving CX landscape.
Testimonials
"Doron is an exceptionally sharp and execution-driven COO who consistently demonstrates a rare combination of strategic clarity and operational speed. His ability to take complex, ambiguous challenges and rapidly turn them into structured, actionable plans is outstanding. Doron moves fast without compromising precision, aligning teams, processes, and priorities in a way that drives meaningful results at scale."

Aviram Roisman
Co-Founder & CTO | Quack AI
1 / 7
Doron stands out as a highly professional and devoted Jolter, delivering hands-on and practical workshops to students from various countries. His vast experience in customer success management, business and technology, along with his dedication, make him a great contributor to our vision — which might explain the fact that he repeatedly gets elected as one of our monthly top Jolters.
Doron Aaronsohn
Doron is a great manager and a great leader. I've worked with Doron through extreme challenges in Guesty, first as a director and then growing into the VP position and was always happy to have him on my side, working shoulder to shoulder building an organization that can sustain hypergrowth. Doron leads his team to any task at any time, always in control and good spirit, never afraid to face challenges or lead changes. I would love to work with Doron again.
Gil Wasserman
Portfolio
accessiBe
Air Doctor
Jolt
Colleen AI
Nearu
Priority
Payset
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Thoughts on leadership, customer experience, and scaling teams that win.
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Whether you're looking to scale your customer operations, deploy AI into production, or need strategic advisory - I'd love to hear from you.
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